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Privacy policy

Personal data & Cookies

This charter details the policy of R to R SPRL regarding the protection of privacy on its commercial site accessible via the internet network:

R to R SPRL respects your concerns about the confidentiality of personal information and information processed when consulting our Site. 

This charter allows you to know more about the nature and use that we make of the personal information that you communicate to us on the site, the origin and use of the navigation information processed during the consultation of our site and finally, about your rights.

It is therefore important for you, who wish to have a positive and confident experience of our services and, for us, who wish to answer your questions precisely and completely and take your wishes into account.

It complements our Terms of Sales and applies to all personal information and browsing data collected and processed during your visit to our site. By using our site, you declare that you accept the terms of this charter.

R to R SPRL may modify this charter at any time and these modifications will take effect immediately. We therefore invite you to refer to this document frequently. The latest version of our privacy policy is permanently available on our site.

What data do we collect?

During any visit to our Internet pages, certain usage data from your Internet browser are transmitted to us for technical reasons and are recorded in log files, so-called log files. 
This includes the following data: date and time of access to our website; name of the Internet page called up, IP address of your computer or mobile device, address of the Internet page from which you accessed our Internet page, volume of data transmitted as well as the name and version of your browser. 
The evaluation of log files helps us to improve our Internet offerings and make them even more user-friendly, to detect errors therein more quickly and to remedy them, as well as to adjust the capacity of the server. 
From the log files, we can identify when consultation of our Internet offers is particularly popular and, therefore, make available the appropriate volume of data which will guarantee you the best possible use.

Your data is subject to computer processing implemented by R to R SPRL to process your order, manage your customer account and send you promotional offers.
The fields marked with an asterisk on the collection forms are mandatory: first name, last name, address, email address, password.
R to R SPRL will not be able to process your request if these fields are not completed. Your data is collected by R to R SPRL directly from you using collection forms.

If you want to purchase a product on our website, we require various data for the execution of the sales contract. You must provide the following data: first and last name, postal address, e-mail address, payment details, identification data.

Treatment goals

How do we use your personal data?

Purchases on the site

If you make a purchase on our site, we will use the information you provide to us to process your order. To help us, we may share information with other entities (for example, financial institutions, transport companies, postal services) who play a role in processing your request.

Secure payment

For payment purposes, bank details are processed on behalf of R to R SPRL by our certified payment service providers. This standard is an international security standard whose objectives are to ensure the confidentiality and integrity of cardholder data, and thus to secure the protection of card and transaction data.


The information you provide to us, as well as the information we have collected about you indirectly, may be used by R to R SPRL for commercial purposes. However, you first have the opportunity to accept or refuse such use of your data. 
You can decide at any time to no longer receive commercial communications from us by contacting us directly ( or at 0032 475 43 22 47).

Information for our Business Partners

Subject to existing confidentiality provisions, we may also share certain information with other Business Partners. When making a purchase, we may also ask you to participate in our customer satisfaction survey.

R to R SPRL does not provide any information relating to your use of our site to website operators or Internet advertising agencies.

Can your data be collected by third parties?

We may include on our site, computer applications from third parties, which allow you to share content from our site with other people or to inform these other people of your consultation or your opinion concerning one or more products. (s).

This is particularly the case for “Share”, “Like” buttons from social networks such as Facebook, “Twitter”, etc. These social networks may collect data relating to your browsing on our site and associated with the personal data they have.

We invite you to consult the privacy protection policies of these social networks in order to learn about the purposes of use, particularly advertising, of the browsing information that they can collect using these application buttons.

These protection policies must in particular allow you to exercise your choices with these social networks, in particular by configuring your usage accounts for each of these networks.

What is a cookie ?

A cookie is information placed on an Internet user's hard drive by the server of the site he is visiting. 
It contains several data: the name of the server which deposited it, an identifier in the form of a unique number, possibly an expiration date. This information is sometimes stored on the computer in a simple text file that a server accesses to read and record information. You are free to choose, when you first connect, if you want cookies to be placed on your hard drive. 
However, you must accept cookies to be able to fully use our site

What Cookies does R to R SPRL use?

5 categories of cookies have been determined in order to make the information on cookies as clear as possible in this policy: 
* Technical cookies: these cookies allow you to move around the website and use its features. 
* Functional cookies: these cookies allow us to remember your preferences on the site. This could include remembering your shopping cart or saving your login information to stay logged in the next time you visit. Their purpose is to improve the functioning of the site.
* Audience measurement cookies: these cookies allow us to analyze your browsing and allow us to measure the audience of our website.
* Advertising cookies: these cookies allow us and our partners to analyze your interests to offer you personalized advertisements. 
* Social network cookies: these cookies allow you to share content from our site with other people or to let these other people know about your consultation or your opinion.

Your consent and how to deactivate Cookies

Most browsers automatically accept the installation of cookies, unless you have changed their settings. By continuing to visit our site, you agree to cookies being placed in accordance with our Cookie Policy.

If you do not want us to install cookies on your computer, you can deactivate the installation of cookies in your browser. Certain cookies that we install on your computer are essential for the proper functioning of our site, which is why it is important that you note that your refusal to install cookies from R to R SPRL will cause difficulties. browsing our Website.

Nous utilisons des cookies pour nous assurer du bon fonctionnement de notre site. Pour plus d'informations consultez notre privacy policy.

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