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Terms of Sales

Article 1: Preamble

These conditions of sale are concluded, on the one hand, by the company R-to-R sprl whose head office is located at Vossestraat 4, 3090 Overijse, registered with the Banque Carrefour des Entreprises under number 0438 623 904 below. after referred to as "the seller" and, on the other hand, by any natural or legal person wishing to make a purchase via the website

of the seller, hereinafter referred to as “the buyer”.

Article 2: Purpose

These conditions of sale aim to define the contractual relations between the seller and the buyer as well as the conditions applicable to any purchase made through the seller's site, whether the buyer is a professional or a consumer.

The acquisition of a good or service through this site implies unreserved acceptance by the buyer of these conditions of sale.

These conditions of sale will prevail over any other general or specific conditions not expressly approved by the seller.

The seller reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.

Article 3: Characteristics of the goods and services offered

The products and services offered are those which appear in the catalog published on the website of the


Each product is accompanied by a photo.

The photographs in the catalog are as faithful as possible but cannot ensure perfect similarity with the product offered, particularly with regard to the colors.

These products and services are offered while stocks last. If, despite its efforts, all or part of the items are unavailable, the seller informs the buyer by email as soon as possible and offers the buyer the possibility of choosing between waiting or canceling the order of the unavailable items free of charge. Available items will normally be delivered within 7 working days.

Article 4: Prices

The prices of products and services displayed on the site are indicated in euros, all taxes included (VAT and other applicable taxes).

The seller reserves the right to modify its prices at any time. However, the prices applicable to the order are those in force at the time of confirmation of the order. The prices indicated do not include order processing, transport and delivery costs as long as they take place in the geographical areas provided below.

Article 5: Geographical areas

The online sale of products and services presented on the seller's website is reserved for buyers who reside in Belgium, France, the Grand Duchy of Luxembourg or the Netherlands and for deliveries required in these geographical areas.

Article 6: Orders

The buyer who wishes to purchase a product or service must:

- complete the identification form on which he will indicate all the requested contact details or give his customer number if he has one;

- complete the online order form giving all the references of the products or services chosen;

- validate your order after checking it;

- make payment under the stipulated conditions;

- confirm your order and payment.

Confirmation of the order entails acceptance of these conditions of sale, acknowledgment of having perfect knowledge of them and the waiver of taking advantage of one's own conditions of purchase or other conditions.

All the data provided and the recorded confirmation will constitute proof of the transaction. Confirmation will be worth signing and acceptance of transactions.

The seller will communicate by email confirmation of the registered order.

Article 7: Right of waiver

In accordance with the law, the consumer has the right to notify the seller that he renounces his purchase, without penalty and without giving any reason, within 14 working days from the day after the day of delivery of the product or of the conclusion of the service contract. This right of cancellation does not belong to the professional buyer.

Within this period, the consumer must notify his intention to cancel by e-mail and return, at his own expense and risk, the product delivered to the administrative headquarters of R-to-R sprl: Vossestraat4, 3090 Overijse.

The products must be returned in their original packaging, undamaged, accompanied by all their accessories.

The products thus returned must not have been unpacked, unsealed or used in any way.

Goods that are incomplete, damaged, damaged or soiled by the customer will not be taken back.

Within 30 days, after acceptance of the return of the goods, the seller undertakes to reimburse any payment, with the exception of shipping costs.

Unless otherwise agreed, the consumer cannot exercise the right of withdrawal for contracts:

1° provision of services whose execution began with the consumer's agreement before the end of the waiver period;

2° supply of products made to the consumer's specifications or clearly personalized or which, due to their nature, cannot be returned or are likely to deteriorate or expire quickly;

3° supply of audio or video recording or computer software unsealed by the consumer;

4° supply of newspapers, periodicals or magazines.

Article 8: Payment terms

Payment is made by bank transfer or PayPal.

The items ordered remain our exclusive property until full payment of the order by the buyer.

Article 9: Deliveries

Deliveries are made to the address indicated on the order form which can only be in the agreed geographical area.

The goods are transported at the seller's risk until delivery of the goods to the delivery address specified by the buyer. From this moment, the buyer alone assumes the risks. Delivery times are given for information purposes only; if these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed.

Article 10: Guarantee

With regard to consumers, the seller guarantees the products he sells and the services he provides in accordance with the law of September 1, 2004 relating to consumer protection in the event of the sale of consumer goods (articles 1649 bis to 1649 octies of the Civil Code).

In the event of non-conformity of a product sold noted within 2 months of delivery of the good, the consumer must notify the seller in detail as quickly as possible by registered letter or electronic mail.

This guarantee only covers conformity defects existing at the time of delivery of the goods. Defects or damage due to misuse, such as water damage, oxidation, fall or shock, neglect and wear, are not covered by the warranty. Likewise, repairs carried out by technicians not approved by the supplier will result in the cancellation of the warranty.

If the product is used for non-private purposes, the manufacturer/supplier's limited warranty conditions apply.

Article 11: Liability

The seller, in the online sales process, is only bound by an obligation of means; it cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, interruption of service, or other unintentional problems.

The data included on the site is also given in good faith. The links provided to the sites of manufacturers and/or partners are provided for information purposes. The seller cannot be held responsible for information from these sites.

Article 12: Intellectual property

All elements of the seller's site are and remain the intellectual and exclusive property of the seller.

No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site, whether software, visual or sound.

Any simple or hypertext link is strictly prohibited without the express prior written consent of the seller.

Article 13: Personal data

All personal data necessary to process an order are kept by the seller or its collaborators and may be transmitted to companies with which the seller – or its suppliers – collaborate, when such communication is necessary for the processing of the order. order.

The user also authorizes the seller to use this data to establish statistics in order to improve its site, the goods and the service it offers.

This information may also be used to enable the dissemination, by any means of communication, of information relating to the seller's commercial activities to its customers.

Finally, the seller retains personal data to facilitate subsequent orders. The seller further undertakes not to disclose the information he has to another company or business.

The data kept by the seller can be requested at any time and corrected upon simple request.

Article 14: Proof

The parties accept, within the framework of their relations, electronic means of proof (for example: email, computer backups, etc.).

Article 15: Dispute resolution

These conditions of online sale are subject to Belgian law.

In the event of a dispute, the courts of the seller's head office have jurisdiction, unless there are binding public order provisions.

R-to-R sprl, Vossestraat 4, 3090 Overijse

BE0438 623 904

0032 475 43 22 47

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